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Support Your Improvement of Customer Experience and Operational/Cost Efficiency

What we do

transcosmos’ Contact Center provide you a vital communication hub that connects your business and your customers.

Inbound Contact Center

Contact Center is a vital communication hub connecting your business and customers. We support your improvement of customer experience and operational/cost efficiency by making full use of today’s IT to your Contact Center. By using our wealth of knowledge based on many years of wide experience, we offer you tailor-made Inbound Services for each of our clients that are specifically fit for their business needs and challenges.

Features:

  • 24/7 Inbound Contact Center
  • Omnichannel Contact Center
  • Hotline Services
  • Phone Answering Services
  • Help Desk Services
  • Inquiry Handling Services
  • E-commerce Support
  • Digital CX Transformation

Outsource Model:

  • Full Outsource Services
  • Manage Outsource Services
  • Partial Outsource Services
  • Shared

Outbound Contact Center

Facilitate an enhanced and personalized connection between your company and your target audience. Our outbound contact center employs the best practices for customer satisfaction in your best interest

Features:

  • Debt Collection Services
  • Customer follow-up Services
  • Customer Acquisition Services
  • Telesales & Customer Acquisition
  • B2B Appointment Setting Services
  • Outbound Calling Services

Outsource Model:

  • Full Outsource Services
  • Manage Outsource Services
  • Partial Outsource Services

Content Moderator

People are spending more time online than ever before, consuming and generating content at breakneck speed. We understand the importance of moderating content to curate a safe and online environment for your customers. Our content moderation with highly skilled human agents combined with our process to filter screen text, images, video and audio to determine whether they are offensive, violent, sexual or illegal

Features:

  • Social media moderation
  • Ecommerce moderation

Outsource Model:

  • Full Outsource Services
  • Manage Outsource Services
  • Partial Outsource Services

Social Listening and Active Support

Capture conversations in the online media, with a focus on social insights from top conversations online. It helps a company to understand their target audience’s point of view about their brands, products, and services.

Features:

  • Sentiment & Digital Health Index
  • Audience analysis
  • Alert System
  • Social Media Crawling

Outsource Model:

  • Full Outsource Services
  • Manage Outsource Services
  • Partial Outsource Services
  • Shared Operational Services

Work @anywhere

We have developed a digital solution to solve problems specific to WFH operation and a management cycle for raising awareness and motivation of operators for WFH operation to achieve both quality and productivity.

Features:

  • Basic equipment and network
  • Monitoring and security tools for fraud prevention
  • Secure Personal & Customer Data

Trust and Safety Center

Trust & Safety services include content moderation, a process of monitoring and policing user-generated online content–text, posts, images, videos, etc. Monitoring online content and mitigating risks are crucial for businesses to ensure integrity and safety across their digital presence. With the trust and safety services, transcosmos expert team monitors clients’ online content to keep a healthy and quality online, protecting both clients and their users.

Features:

  • Content monitoring, Trust & Safety
  • E-commerce/Online shopping site content evaluation
  • Ads evaluation
  • Account evaluation

Outsource Model:

  • Full Outsource Services
  • Manage Outsource Services
  • Partial Outsource Services
  • Shared Operational Services
certification contact center transcosmos Indonesia
certification contact center transcosmos Indonesia

Certifications

transcosmos’ Contact Center have been certified which is recognized to maintain good operational quality

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