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Contact Center

Job Detail

  • Monitoring daily activity of Contact Center Operation
  • Maintain KPI Contact Center (CSAT, FCR, AHT, etc)
  • Quality Monitoring fo Agent performance
  • Escalation and ticket solving process

Skill Requirements

  • Minimum D3/S1 education background
  • Fluent in english is a must both speaking and writing
  • Have minimum 1 year experienced in the same position
  • Have strong knowledge in Ecommerce
  • Customer esperience oriented and team work player
  • Good communication and strong analytical thinking
  • Fast learner and problem solver
  • Willing to be placed in Semarang and working on shifting scheduled

Educational Level

  • Bachelor or Diploma degree